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FAQ

condition:
clear condition

How to prepare for installation ?

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Analysis:

Solution:

For pre-installation please find the steps as follows: 1. According to the packing list, check whether the components are complete and in good appearance. If any abnormality occurs, contact your sales agent in time. 2. Check if personal protective equipment and installation tools are complete; If not, please make them up. 3. Check the customer-provided cable to ensure that the quantity and specifications are correct; if not, prepare again.

How to find the user manual?

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Analysis:

Solution:

Please find the user manual on the 'Download' section of Support&Service and select relevant user manual you want to download. If you can't find what you're looking for, please contact our service center.

How to save settings on HaiSolar APP?

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Analysis:

Solution:

1.Make sure you are connected WIFI or make sure the home page shows the connection is OK. 2.Make sure it's under waiting mode (on APP) before you change any settings on HaiSolar APP. 3.If all these steps do not work, please contact our service center.

Why the power generation of the inverter is low?

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Analysis:

Solution:

Check the following items: 1. If AC wire diameter is suitable; 2. Is there any error message displayed on the inverter; 3. If the option of inverter’s safety country is right; 4. If it is shielded or there is dust on the PV panels.

Can't find monitoring data.

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Analysis:

Solution:

After Wi-Fi has been well configured, please go to Aohai Digital Power website to register the equipment, or through HaiSolar APP to register your device.
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